Privacy Policy newtawn – Malaysia Member Personal Data Protection

01 Introduction

Newtawn ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains what information we collect, how we use it, who we may disclose it to, and the steps we take to protect it.

This policy applies to all users of the newtawn platform, including the website, mobile app, and all related services. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.

By registering an account or continuing to use the newtawn platform, you confirm that you have read and understood this Privacy Policy and agree to the practices described herein.

02 Data We Collect

Newtawn collects the information necessary to provide a secure, fair, and quality service. The following are the categories of data we collect:

Data you provide directly:

• Identity information: full name, date of birth, identity card or passport number.
• Contact information: email address, phone number, and residential address.
• Financial information: bank account number, bank name, and e-wallet details for processing deposits and withdrawals.
• Identity verification documents (KYC): copies of your ID card, utility bill, or other documents for verification purposes.
• Any information you provide when contacting our support team.

Automatically collected data:

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: pages visited, session duration, games played, betting records, and wins.
• General location data: country and region based on your IP address.
• Cookie data and similar tracking technologies as described in Section 6.

03 Data Usage Purpose

The personal data we collect is used solely for the following legitimate and stated purposes:

We will not use your personal data for any purpose other than those stated above without first obtaining your consent.

04 Data Sharing with Third Parties

Newtawn does not sell, rent, or transfer member personal data to third parties for marketing purposes. However, we do share data in the following limited situations:

• Payment service providers: Transaction information is shared with the payment gateway providers we use to process deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Game software providers: Minimum technical data is shared with third-party game providers to ensure games function properly.
• Statutory authorities: newtawn will disclose required information to authorities when mandated by law, including fraud investigations and AML (Anti-Money Laundering) matters.
• Identity verification services: KYC documents may be processed through licensed third-party identity verification systems that comply with recognised security standards.
• Business transfers: In the event of a merger or acquisition involving newtawn, member data may be transferred to the new entity, subject to prior notice being given to members.

05 Data Security

Newtawn implements comprehensive technical and organizational security measures to protect member personal data from unauthorized access, loss, alteration, or improper disclosure:

• Data encryption in transit: All communications between your device and newtawn servers are protected with 256-bit SSL/TLS encryption.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are stored in encrypted format on our servers.
• Access control: Access to members' personal data within newtawn staff is strictly limited on a need-to-know basis.
• Two-factor authentication: newtawn's internal systems are protected with multi-factor authentication to prevent unauthorized access.
• Regular security audits: We conduct regular security assessments and penetration testing to identify and address any vulnerabilities.
• Continuous monitoring: An active threat monitoring system operates around the clock to detect and respond to any suspicious activity.

06 Cookies & Tracking Technologies

Newtawn uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Preference cookies: Saves your settings such as preferred language and display preferences to improve your experience.
• Analytics cookies: Helps us understand how members use the platform so we can improve it. This data is collected in aggregate and does not identify individuals.
• Marketing cookies: Used only with your consent to display more relevant advertisements. You may withdraw this consent at any time.

You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the newtawn platform.

07 Data Retention Period

Newtawn retains member personal data only for as long as necessary to fulfill the purpose of collection or as required by applicable law:

• Active account data: Retained for as long as your account is active and for an additional period following account closure as required by law.
• Financial transaction records: Retained for a minimum of 7 years in compliance with anti-money laundering and financial reporting legal requirements.
• KYC documents: Retained for the period specified by the relevant regulatory authorities.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics data: Anonymised usage data is retained for a longer period for platform improvement purposes.

Once the retention period expires, data will be securely deleted or anonymized in accordance with established procedures.

08 Your Data Rights

As a newtawn member, you have the following rights regarding your personal data in accordance with Malaysia's PDPA 2010:

To exercise any of the rights above, please contact the newtawn data protection team via live chat or email. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days with notice to you.

09 Children's Data

The newtawn platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.

If we discover that we have collected data from a person under the age of 18, we will immediately take steps to delete that data and terminate the associated account.

If you believe we may have inadvertently collected data from a child, please contact us immediately so we can take the appropriate action.

10 Links to Third-Party Platforms

The newtawn platform may contain links or integrations with third-party services such as game providers, payment gateways, and social media platforms. This Privacy Policy applies solely to the newtawn platform itself.

When you follow links to third-party websites or applications, you should review their respective privacy policies, as newtawn is not responsible for the privacy practices of those third parties. Each game provider and service partner we work with has its own privacy policy governing how they handle data on their end.

11 Amendments to the Privacy Policy

Newtawn reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or improvements to member privacy protection.

Members will be notified of any material amendments to this Privacy Policy via:

• In-platform notification on newtawn when you next log in.
• Email notification to your registered email address for significant changes.
• Update the "Last Updated" date at the top of this page.

Your continued use of the newtawn platform after any amendments take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact newtawn's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the newtawn platform — the fastest way to get a response.
• Email: [email protected] — for privacy inquiries and official data requests.
• FAQ: Check FAQ page us for answers to common questions about privacy and account security.