Terms and Conditions

Terms and Conditions newtawn – Complete Platform Usage Guide

Please read these Terms and Conditions carefully before using the newtawn platform. By registering or accessing our platform, you agree to comply with all terms stated herein.

Updated: January 2026
Member Eligibility

The newtawn platform is strictly for individuals aged 18 and above. Registration requires valid personal information and identity verification (KYC) to ensure the safety of all members.

Deposits & Withdrawals

All financial transactions at newtawn are subject to set minimum and maximum limits. Withdrawals are processed once identity verification is complete and rollover requirements have been met.

Bonus Terms

Every bonus and promotion at newtawn carries rollover requirements, a validity period, and wagering limits that must be met. Read the bonus terms before claiming to avoid any misunderstanding.

Account Security

Members are responsible for keeping their newtawn account password confidential. Account sharing, use of automated software, or any fraudulent activity is strictly prohibited.

Responsible Gaming

Newtawn is committed to responsible gaming. We provide deposit limit, time limit, and loss limit tools to help members manage their platform usage wisely.

Newtawn's Rights

Newtawn reserves the right to suspend or terminate the account of any member found to be in breach of these terms. Any decision related to game disputes is final in accordance with our system records.

Important: This Terms and Conditions document constitutes a binding agreement between you ("Member") and newtawn ("Platform"). By accessing or using any part of the newtawn platform, you confirm that you have read, understood, and agreed to be fully bound by these terms.

01 Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the newtawn platform, including the website, mobile app, games, and all related services provided by newtawn. These Terms take effect as soon as you visit, register, or use any newtawn service.

Continued use of the newtawn platform after any amendment to these Terms constitutes your acceptance of the amended terms. If you disagree with any part of these Terms, you must immediately cease using the newtawn platform.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy which together form the entire agreement between you and newtawn.

02 Eligibility & Registration

To register and use the newtawn platform, you must meet the following requirements:

  • Be at least 18 years at the time of registration.
  • Not be a person prohibited from participating in gambling activities due to laws or regulations in your location.
  • Not currently dependent on gambling or undergoing any related treatment programme.
  • Register voluntarily and not under pressure or coercion from any party.
  • Provide accurate, complete, and up-to-date personal information during registration.
Warning: Registration by individuals under 18 years of age is strictly prohibited. newtawn reserves the right to request proof of age at any time and will terminate the account of any member found to be underage.

Each individual is only permitted to have one account only at newtawn. Opening multiple accounts by the same individual is a violation of our terms and may result in the suspension of all related accounts and forfeiture of any remaining funds.

03 User Account

When you register a newtawn account, you are fully responsible for:

  • Keep your username and password confidential. Do not share your login credentials with anyone.
  • Ensure all personal information in your account is accurate and updated whenever changes occur.
  • Notify newtawn immediately if you suspect any unauthorised access to your account.
  • All activity that occurs within your account is solely your responsibility.

Identity verification (KYC) will be required before your first withdrawal or whenever newtawn deems it necessary. You will be required to provide valid identification documents, proof of address, and other relevant information upon request. Failure to complete KYC may result in a temporary suspension of withdrawal functionality.

Safety Tips: Use a strong and unique password for your newtawn account. Enable two-factor authentication (2FA) via your account settings for added protection against unauthorized access.

04 Deposits & Withdrawals

Newtawn accepts deposits via multiple payment methods suited for Malaysian players, including FPX bank transfer, e-wallets (Touch 'n Go eWallet, GrabPay, Boost), Visa and Mastercard credit/debit cards, and selected cryptocurrencies.

Regarding deposits:

  • The minimum deposit amount is as stated on the deposit page for each payment method.
  • Deposits via FPX and e-wallets are processed instantly.
  • Newtawn does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.
  • Deposited funds may only be used for gaming activities on the newtawn platform.

Regarding withdrawals:

  • Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account in the member's name.
  • Daily and monthly withdrawal limits vary by VIP membership tier.
  • Newtawn reserves the right to carry out security checks before processing any withdrawal.
  • Withdrawal processing time depends on the member's VIP tier — from 15 minutes for VIP Elite members to 24 hours for regular members.
Important: newtawn does not process withdrawals to third-party accounts. All withdrawals must be made to an account registered in the member's name only. Withdrawal requests to another person's account will be automatically rejected.

05 Bonuses & Promotions

Newtawn offers various bonuses and promotions to members from time to time. Each offer has its own specific terms, but the following general conditions apply to all bonuses:

  • Rollover requirement (re-wagering): Each bonus has a rollover requirement that must be fulfilled before winnings from the bonus can be withdrawn. The rollover rate is stated in the terms of each promotion.
  • Validity period: Bonuses have an expiry date. Unused bonuses that are not claimed within the specified period will expire automatically.
  • Wagering limit: While a bonus is active, the maximum wagering limit per round or hand may be capped to prevent bonus abuse.
  • Eligible games: Some bonuses can only be used on specific games. Check the bonus terms for the list of eligible games.
  • Bonuses cannot be transferred, sold, or directly converted to cash.
  • Newtawn reserves the right to cancel any bonus that has been misused or obtained through fraudulent means.
Bonus Note: newtawn VIP members enjoy exclusive bonuses with lower rollover requirements and longer validity periods. Upgrade your VIP tier to access even better offers.

06 Game Rules

All games on the newtawn platform use an independently certified Random Number Generator (RNG) system to ensure fairness and transparency. The outcome of each game is final and cannot be disputed once completed.

  • Game results displayed on your screen are considered valid based on newtawn's server records.
  • In the event of a discrepancy between what is displayed on your device and the server records, the server records shall be final.
  • Technical disruptions during gameplay caused by your own internet connection are not the responsibility of newtawn.
  • Should a technical disruption occur on newtawn's end during a game session, all related wagers will be fully refunded.
  • Newtawn reserves the right to void any bets or rounds affected by technical errors or software malfunctions.

07 Prohibited Conduct

The following activities are strictly prohibited on the newtawn platform and may result in account termination and forfeiture of funds:

  • Using automated software, bots, scripts, or other tools to automate gameplay.
  • Colluding with other players to manipulate game outcomes.
  • Bonus abuse, including opening multiple accounts to claim bonuses repeatedly.
  • Use of false information or identity theft during registration or the KYC process.
  • Depositing or withdrawing funds through unauthorised or prohibited methods.
  • Any activity suspected of being money laundering or financing illegal activities.
  • Threatening, harassing, or being abusive towards newtawn support staff.
Serious Warning: newtawn cooperates with relevant authorities in the investigation of fraud and money laundering cases. Members found to be involved in illegal activities will be reported to the appropriate authorities.

08 Privacy & Data Protection

Newtawn handles all member personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Full details on how we collect, use, and protect your data can be found in our Privacy Policy with us.

In summary, newtawn:

  • Using 256-bit SSL encryption to protect all data transmitted between your device and our servers.
  • Does not sell or share members' personal data with third parties for marketing purposes without your consent.
  • Storing transaction and game data for the period required by applicable law.
  • Grants you the right to access, correct, or request deletion of your personal data, subject to legal obligations.

09 Account Termination

Termination initiated by the member: You may close your newtawn account at any time by contacting our support team. Prior to termination, all account balances (including any real cash eligible for withdrawal) will be processed in accordance with standard withdrawal procedures, subject to KYC completion and rollover requirements for any active bonuses.

Termination initiated by newtawn: newtawn reserves the right to suspend or terminate any member account without prior notice if:

  • A breach of any term within this document occurs.
  • There is activity suspected of fraud or dishonest behaviour.
  • Information provided during registration or KYC was found to be false or misleading.
  • Directed to do so by the relevant authorities.

In the event of termination due to a breach of terms, newtawn reserves the right to withhold any funds associated with the violating activity.

10 Limitation of Liability

Newtawn provides its platform and services on an "as is" basis. To the extent permitted by law, newtawn is not liable for:

  • Financial losses incurred as a result of game outcomes — this is a risk accepted by members when choosing to play.
  • Data loss, service disruptions, or device damage caused by factors beyond newtawn's reasonable control.
  • Losses incurred due to unauthorized account access resulting from the member's own negligence in safeguarding their login credentials.
  • Platform unavailability due to scheduled maintenance or exceptional circumstances.

Newtawn's maximum total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the relevant claim.

11 Responsible Gaming

Newtawn takes the health and well-being of our members seriously. We provide a range of tools and resources to help members play responsibly:

  • Deposit limit: Set daily, weekly, or monthly deposit limits through your account settings.
  • Loss limit: Set the maximum loss amount you are comfortable with over any given period.
  • Take a break: Take a temporary break from the platform for a duration of your choice.
  • Self-exclusion: Sign up for full self-exclusion if you feel the need to stop playing for an extended period.

If you or someone you know has a gambling problem, please visit the Responsible Gaming for more information and available support resources.

12 Amendment of Terms

Newtawn reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the newtawn website.

We will make reasonable efforts to notify members of material amendments via in-platform notifications or registered email. However, it remains the member's responsibility to review these Terms periodically to stay informed of the latest applicable terms.

The "Updated" date at the top of this page indicates the date of the most recent amendment to the newtawn Terms and Conditions.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the newtawn platform, please contact our team via:

  • Live Chat: Available 24/7 via the chat icon within the newtawn platform.
  • Email: [email protected] (reply within 24 hours).
  • FAQ Page: Answers to frequently asked questions are available on the FAQ page with us.
Customer Support: The newtawn support team operates 24/7 and is ready to assist in Bahasa Melayu. For urgent issues such as account or transaction problems, please use Live Chat for the fastest response.
Familiar with Our Terms? Join newtawn Now

By registering, you agree to the newtawn Terms and Conditions. We are committed to providing a safe, fair, and enjoyable gaming experience for all members.

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